Customer contacted us asking if we would take a look at his Gateway PC. He stated that he was receiving many pop ups and internet explorer was opening numerous browsers, and the customer was receiving fake notifications from Microsoft stating his windows operating system has been locked and that his I.P. Address had been compromised. It then was asking for him to call a number to get it resolved. The customer stated he needed his pictures off of his computer.
The customer lived in Williamsburg, Michigan, approximately 50 miles from us and didn’t have a way to come to us. So we went to him to pick up his computer.
After picking up the pc from him and headed back to the office to get to work on it. After stating it up we noticed right away that it was running very slow. When getting logging into his desktop we noticed that numerous webpages were loading. Many pop ups and error messages were being displayed.
After running hardware diagnostics and finding that all the hardware was ok. We then went to work on getting his data (Pictures) off of his computer. Afterwords we were able to remove over 20 different viruses and over 1500 pieces of malware.
All of this work took us about 24 hrs and we had the computer back to our customer.
We want to stress the importance of having a good Antivirus and Malware protection on your computer and make sure that you are keeping it up to date. Also if you have important data you should be backing it up to a usb drive, or an external hard drive. It is best practice to have your data backed up in more than one location.
If you are in need Virus or Malware Removal on any of your computers or servers please feel free to contact Amor IT Solutions.
Our areas of operation are Traverse City, Suttons Bay, Kalkaska, Manistee, Benzie, Cadillac, Grand Rapids, Big Rapids, Lake City, Honor, Maple City, NorthPort, Leeland, Omena, Peshawbestown, Empire, Fife Lake, Grayling, Gaylord, Rapid City, Williamsburg, Mount Pleasant, Mancelona, Kent County, Bay City, Petoskey, Ludington, Lake Leelanau, Charlevoix, and Elk Rapids.
Call today (231-944-0799) or click here to contact Amor IT Solutions.